"The Great Outdoors" - Trails, Maintenance and Customer Service

  • Thursday, February 15, 2018
  • 8:30 AM - 3:30 PM
  • Oro Valley Community Center, 10555 N. La Cañada Drive, Oro Valley, AZ 85737


(depends on selected options)

Base fee:

Three sessions will be offered for rangers, outdoor professionals, programmers and anyone dealing with customer service. Sign up for half or full day.

Morning session will be a classroom setting with two sessions:

Nature Based Programming - Maricopa County Parks

Learning outcomes: (8:30 - 9:45 AM) Approved for .1 CEU's

  1. Create programs with lesson plans and props
  2. Helpful tricks when dealing with groups of all ages
  3. Safety tips when dealing with critters and cactus
Verbal Judo - Ron Jones, Lead Park Ranger - Town of Queen Creek

Learning Outcomes: (10:00 - 11:15 AM)   Approved for .1 CEU's

  1. Listen Better and Always Be Heard
  2. Learn What Never to Say
  3. Engage People Through Empathy
  4. Stop Verbal Attacks in Their Tracks

Lunch on your own but served at The Overlook restaurant located inside of the Oro Valley Community Center .

After lunch will be a 45 minute classroom session then attendees will move outside for about 1.5 hours and do some hands-on trail work.

All Things Trails - Overview for Managing Natural Surface Trails

Claire Miller, Park Supervisor, and Brian Holtz, Ranger II - City of Phoenix

Learning Outcomes: (12:45 - 3:30 PM)   Approved for .3 CEU's

  1. Learn key concepts of a sustainable trail system, how to recognize "problem areas" on natural surfaces.
  2. Learn about trail assessments/inspections, how to prioritize maintenance projects to identify trail maintenance issues.
  3. Complete basic trail maintenance activities, what tools to utilize and how to safely complete necessary maintenance activities
  4. Introduction to Crew leadership, how to prepare employees or volunteers to lead a crew of trail maintenance personnel in the field.
  5. Hands on session will take place in Honeybee Park near the facility
Fees are based on the number of sessions which you register to attend:
Members $10 - $15
Non-Members $20 - $30
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