Great Customer Service is Not Enough | Virtual

Education presented in partnership with the Florida Recreation & Park Association

In a world where customized, on-demand, Instagrammable services are quickly becoming the norm, how are park and recreation organization supposed to compete? We’ll have you stepping into your customers' shoes in order to re-evaluate the way you think about your programs, facilities, and services and show you the moments that really matter to keep your customers coming back.

Bobbi Nance, President, Recreation Results 

About Bobbi Nance: With over 10 years of experience working as a facilitator, trainer, and consultant, Bobbi Nance is the founder and President of Recreation Results LLC. Recognized as an industry leader in data and performance measurement, she partners with organizations across the country to use data, trends, and strategy to drive real change within teams whose mission it is to change the world. Before starting Recreation Results, Bobbi spent 15 years working in the field of parks and recreation in the areas of recreation programming, facility management, project management, data & analytics, and innovation.  It was there that she had the opportunity to build data-driven systems and innovation initiatives from the ground up, which were featured in national publications, resulted in the Havlick Award for Innovation in Local Government, and contributed to her organization's National Gold Medal Award.  Bobbi decided to put her unique strengths to work on a broader scale and is about to celebrate 3 years as a consultant, speaker, and most importantly for today’s topic - remote worker.

This course is eligible for .1 CEUs

Submit here electronically for CEU approval