10 Tools to Providing Exceptional Customer Service | Virtual

PREEMPT NEGATIVITY!

Education presented in partnership with the Florida Recreation & Park Association

This session will focus on some of the top tools and strategies to providing exceptional customer service to your community and clients.  There will also be a focus on early recognition of potentially disastrous customer complaints and de-escalation techniques. Be prepared to put yourself in the shoes of your customer as we run through a few group scenarios and exercises.

About Carolina Vester: Carolina Vester is the Community Recreation Assistant Director for the City of Coral Gables. Ms. Vester is a certified Six Sigma Green Belt, Playground Safety Inspector (CPSI), Aquatic Facility Operator (AFO) and a licensed Comprehensive Aquatic Risk Management Program and Lifeguard Instructor with an emphasis in Special and Open Water Aquatic Facilities. For the last fourteen years, she has transitioned through various positions within the City’s Community Recreation Department, including Aquatics Supervisor for the Venetian Pool, and was named City of Coral Gables Employee of the Year for 2013. She is a proud University of Miami Alumna with a Bachelor of Science in Communication. It is Ms. Vester’s professional goal to create a sustainable infrastructure and World-Class amenities for all parks and facilities within the Department.

This course is eligible for .1 CEUs

Submit here electronically for CEU approval

Due to the pandemic, APRA staff is working from home; therefore, all payments must be processed on-line using a credit card or P-Card at the time of registration. Beginning August 2020 all event registrations must be paid in full with a credit card at the time of registration. Any registrations without a valid method of payment at time of registration is considered incomplete and will be automatically removed from the event.

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